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  If your answer isn't answered here, just email us at help@beacontender.com and we'll get back to you as soon as possible.

Can I practice playing games before paying?
Yes. You can enter a FREE tournament to practice. You can then enter a CASH tournament whenever you feel you're ready.

How much do the CASH tournaments cost to enter?
We do our best to keep our entry fees for CASH tournaments low. Entry fees range from $1.00 for some daily tournaments to $20.00 for tournaments that last a complete sports season (Red Light Hockey). Plus, all prices are in Canadian dollars, making it more affordable for everyone!

Why do different tournaments have different entry fees?
Shorter tournaments cost less, and generally award smaller prizes. The longer tournaments cost a little more, but pay out larger prizes. It's up to you whether you would rather win money slowly, or go for the big prizes.

Do you offer refunds?
In an effort to be fair, BeAContender will investigate the possibility of a refund upon notification from a player of a game error. If we determine that BeAContender was at fault, we will refund the entry fee to the affected player's account within 24 to 48 hours of the notice. There is a limit of one refund per player per tournament. All refunds will be deposited into a player's account - no cash will ever be mailed to a player. While we make every effort to review the technical soundness of tournament activity, it is the player's responsibility to report a game error within 24 hours of the error in order to qualify for a refund review. In no cases will the amount of a refund exceed the tournament entry fee.

Please note that we will not provide refunds in the event the player experiences technical or other difficulties with his/her computer, server, or Internet Service Provider (such as a faulty internet connection), or difficulties resulting from any other event that we cannot reasonably be expected to control. We will not be responsible for refunding a player's entry fee if it finds that the player tampered with a game or manipulates his/her game score in any way. In such cases, BeAContender may keep the player's entry fee and disqualify the player from the tournament. Multiple abuses may result in a player being banned from future tournament play - in addition, we reserve the right to freeze a player's account as we review possible abuse. BeAContender is also not responsible for refunding entry fees due to natural disaster, military, or terrorist action.



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